Using Churchmarketplace
You can find answers to common questions about using Churchmarketplace by clicking the links below. If you have a question that is not answered here, or if you would like more information, please contact us at enquiries@churchmarketplace.org.uk or by calling 020 7931 6092.
Site overview of member portal
The Churchmarketplace member portal enables you to search for products and suppliers and to link to supplier websites. The prices you see when registered will be your Churchmarketplace member pricing. The member portal also advertises the latest Top Deal monthly offers, as well as enabling you to manage your account details, password and email preferences.
Home page – search for products
and services and view Top Deal promotional adverts
Search results pages – link to our
suppliers to view and/or purchase
My Account – manage your account
details and passwords
Notices/News – post notices to the
Churchmarketplace community and read our latest news
Using CMP/ FAQs/help – help with
how to use Churchmarketplace
Question links
Product enquiries
How do I find what products and services are available?What if I can’t find what I want?
Are catalogues available?
Pricing comparisons, bill analysis and quotes
Suppliers
How do I find which suppliers Churchmarketplace uses?How do I contact the suppliers?
Can I arrange a supplier visit?
What do I do if I have supplier problems?
What about my current suppliers?
Ordering
How do I order?Online orders
Orders by phone and fax
Supplier contact details
Payment
How do I payPayment issues
How do I become a member?
My account details
I need a colleague to be able to order as well as me – can they register?I’m leaving, what do I do?
How do I update my account details?
Different types of accounts
I need a colleague to be able to browse the catalogueI want to be able to authorise my colleagues’ purchases
What if I have login problems?
Trouble logging into the Churchmarketplace portalTrouble linking to supplier websites from the portal
Marketing and emails
What marketing do I get from Churchmarketplace?What marketing material do I get from Churchmarketplace suppliers?
How do I unsubscribe from marketing material?
Giving us feedback and getting in touch with us
Product enquiries
How do I find what products and services are
available?
Once you’re a member, you can find out what products
and services Churchmarketplace offers by using the
product menu bar on your home page. By clicking the
links, you will see what is available and who
supplies it. Alternatively, go to the product search
page and press the links.
Click here to see our products and services page
What if I can’t find what I want?
The product menu bar lists category types, not every
item so if you are unable to find what you are
looking for, you can use the product search item and
type in the specific item that you’re looking for.
Alternatively, you can contact the Churchmarketplace
team via the
contact us page.
Are catalogues available?
While many people love online shopping, we recognise
that not everyone does! Some of our suppliers
provide catalogues so if you prefer to order from a
catalogue, do request one directly from the supplier
or we can request it for you.
Pricing comparisons, bill analysis and quotes
All our suppliers offer free, no obligation quotes, pricing comparisons and bill analysis services. Should you wish to arrange a quote or pricing comparison, do please contact the supplier directly or get in touch with the Churchmarketplace team.
Suppliers
How do I find which suppliers Churchmarketplace
uses?
Churchmarketplace has three types of supplier:
Official Suppliers, Religious Communities, and White
Pages. We are unable to share supplier lists with
non-members.
Official Suppliers
These suppliers have been
through a thorough vetting and endorsement process
by the Churchmarketplace procurement team, which has
ensured that the specific needs of the Catholic
community are provided for, negotiated discounts and
put formal contracts in place.
Sponsored Suppliers
Churchmarketplace is
committed to supporting the ‘cottage industries’ of
our religious communities.
White Pages
These suppliers have been
recommended by our members and have not been through
the same vetting process as the official suppliers.
To find out more about the supplier selection process, please click here
How do I contact the suppliers?
Supplier contact details can be found by pressing
the ‘more information’ link on the supplier results
pages or by linking to the supplier website from the
portal.
Can I arrange a supplier visit?
All our suppliers are happy to come and visit you in
your place of work to assess and review your
particular requirements. Simply contact the supplier
directly or via the Churchmarketplace office to set
this up.
What do I do if I have supplier problems?
In the event of a problem arising which the
dedicated supplier account manager is unable to
rectify, please do not hesitate to contact the
Churchmarketplace team so that we can step in and
assist. That’s what we’re here for.
What about my current suppliers?
It is recognised that there are many excellent local
and regional suppliers who have been serving the
Church well. This is why we have created the
White Pages. Rather like Yellow Pages, this is
a list of suppliers provided for the convenience of
Churchmarketplace members. There is an option
on the website where you can recommend a supplier to
be added to the list and their details will be
forwarded to the Supplier Liaison team.
Ordering
How do I order?
All orders are placed directly with the supplier and
not via Churchmarketplace.
Online orders
You can buy online from those suppliers that show a
green ‘buy from supplier’ button. Clicking the
button will take you to the supplier site.
Orders by phone and fax
For all other suppliers, or if you prefer, you can
order by phone, fax or email. Please always identify
yourself as a Churchmarketplace member when ordering
by phone, fax or email so as to ensure you receive
the correct pricing.
Supplier contact details
Supplier contact numbers and email addresses can be
found under the ‘more information’ link on the
supplier results page.
Payment
For Schools and Catholic Organisation membership accounts, you have the choice to pay either by invoice* or card. Whichever payment method is used, your relationship is directly with the supplier; no money comes through Churchmarketplace.
* Please check the invoice payment terms with each supplier as they may differ.
Payment issues
Should you experience a problem with your payment,
the dedicated supplier account manager working with
their credit control department will be able to
assist you in the first instance. If the situation
is not resolved, please get in touch with the
Churchmarketplace team for further assistance.
How do I become a member?
After selecting the right membership type for you, you will need to complete our online short registration form.
Click here to find out more about becoming a member and the registration process.
My account details
How do I update my account details?
To update your contact details: please go to
the My Account page.
I'm leaving, what do I do?
If you are leaving your current place of work or
parish, you will need to inform us. In most
circumstances, we will need to close your account.
Different types of accounts
I need a colleague to be able to order as well as
me – can they register?
As a member already, you are able to recommend and
register colleagues. Click the link on your home
page ‘register a colleague’ to set them up.
I need a colleague to be able to browse the
catalogue
Some suppliers offer ‘view-only’ versions of their
online catalogues. Should you require this, please
get in contact with us.
I want to be able to authorise my colleagues’
purchases
Some of our suppliers are able to offer ‘authorisation
accounts’ in which colleagues can browse and place
items in baskets, put all orders go to the main
purchases for authorisation. This is only available
for School and Catholic organisation membership
accounts. More information is available in the
members’ portal, alternatively, get in touch with
us.
We are a school and use SIMS FMS for purchasing – do you support this?
Our office and schools supplies provider supports SIMS FMS for purchasing with a downloadable catalogue that you can import into your SIMS FMS. More information is available in the members’ portal, alternatively, get in touch with us.
What if I have login problems?
Trouble logging into the Churchmarketplace portal
Your Churchmarketplace username is usually the email
address you registered with. If you happen to forgot
either your username or password, you can press the
relevant forgotten buttons on the login page and you
will receive a reply to your email account.
Trouble linking to supplier websites from the
portal
Once logged into the Churchmarketplace portal, you
will be able to link to supplier websites without
typing in any more login details or passwords. If
you are unable to link to the supplier, you can get
in touch with the Churchmarketplace team immediately
and we will fix the problem for you.
NB Please do not set-up accounts with suppliers yourself, either online or by phone, as this will not be registered with Churchmarketplace and could lead to pricing difficulties.
Marketing and emails
What marketing do I get from Churchmarketplace?
Email is the main way in which we will stay in
contact with you. Churchmarketplace sends out a
monthly issue of Top Deals, which features seasonal
promotional items and special offers from our
suppliers. From time to time we may send out news
updates and special feature offers.
What marketing material do I get from
Churchmarketplace suppliers?
Some of our suppliers
run introductory emails so that you can become
familiar with what they supply and may from time to
time, and only with Churchmarketplace’s permission,
email you. If you are receiving regular marketing
directly from our suppliers, please report this to
us.
How do I unsubscribe from marketing material?
You
can unsubscribe by either following the links at the
bottom of the emails, or by going into the ‘My Email
Alerts’ section of the ‘My Account’ page. However,
if your account is still open, we may need to email
you regarding your account.
Giving us feedback and getting in touch with us
Your feedback and suggestions, including supplier suggestions, are really important to us and help us shape a better service for everyone. Please send us a message or call us
