Frequently asked questions:
You can find answers to common questions by clicking the links below. Questions include those about our suppliers and purchasing through Churchmarketplace. If you have a question that is not answered here, or if you would like more information, please contact us at enquiries@churchmarketplace.org.uk or by calling 020 7931 6092.
FAQ links
Product enquiries
How do I find what
products and services are available?
What if
I can’t find what I want?
Are catalogues
available?
Pricing comparisons, bill analysis and quotes
Suppliers
How do I find which suppliers Churchmarketplace uses?
How do I contact the
suppliers?
Can I arrange a supplier visit?
What do I do if I have supplier problems?
What about my current suppliers?
Ordering
How do I order?
Online orders
Orders by phone and fax
Supplier contact
details
How do I pay?
Payment issues
My account details
I need a colleague to
be able to order as well as me – can they
register?
I’m leaving, what do I do?
How do
I update my account details?
Are there different types of accounts
available?
I need a colleague to be able to
browse the catalogue
I want to be able to authorise my
colleagues’ purchases
We are a school and use SIMS FMS for purchasing – do you support this?
I’m having login problems
I'm having
trouble logging into the Churchmarketplace
portal
I’m having trouble linking to
supplier websites from the portal
Marketing and emails
What marketing do I
get from Churchmarketplace?
What marketing
material do I get from Churchmarketplace
suppliers?
How do I unsubscribe from
marketing material?
Giving us feedback and getting in touch with us
Product enquiries
How do I find what products and services
are available?
To find out what products and
services Churchmarketplace offers, use the
product menu bar on your home page. By
clicking the links, you will see what is
available and who supplies it.
Alternatively, go to the product search page
and press the links.
What if I can’t find what I want?
The
product menu bar lists category types, not
every item so if you are unable to find what
you are looking for, you can use the product
search item and type in the specific item
that you’re looking for. Alternatively, you
can contact the Churchmarketplace team via
the
contact us page.
Are catalogues available?
While many
people love online shopping, we recognise
that not everyone does! Some of our
suppliers provide catalogues so if you
prefer to order from a catalogue, do request
one directly from the supplier or we can
request it for you.
Pricing comparisons, bill analysis and quotes
All our suppliers offer free, no obligation quotes, pricing comparisons and bill analysis services. Should you wish to arrange a quote or pricing comparison, do please contact the supplier directly or get in touch with the Churchmarketplace team.
Suppliers
How do I find which suppliers
Churchmarketplace uses?
Churchmarketplace
has three types of supplier: Official
Suppliers, Religious Communities, and White
Pages.
Click here to view your Official Suppliers
Click here to view your Religious Communities
Click here to view your White Pages suppliers
How do I contact the suppliers?
Supplier
contact details can be found by pressing the
‘more information’ link on the supplier
results pages or by linking to the supplier
website from the portal.
Can I arrange a supplier visit?
All our
suppliers are happy to come and visit you in
your place of work to assess and review your
particular requirements. Simply contact the
supplier directly or via the Churchmarketplace office to set this up.
What do I do if I have supplier problems?
In the event of a problem arising which the
dedicated supplier account manager is unable
to rectify, please do not hesitate to
contact the Churchmarketplace team so that
we can step in and assist. That’s what we’re
here for.
What about my current suppliers?
It is recognised that there are many excellent
local and regional suppliers who have been
serving the Church well. This is why
we have created the White Pages.
Rather like Yellow Pages, this is a list of
suppliers provided for the convenience of
Churchmarketplace members. There is an
option on the website where you can
recommend a supplier to be added to the list
and their details will be forwarded to the
Supplier Liaison team.
Ordering
How do I order?
All orders are placed
directly with the supplier and not via Churchmarketplace.
Online orders
You can buy online from
those suppliers that show a green ‘buy from
supplier’ button. Clicking the button will
take you to the supplier site.
Orders by phone and fax
For all other
suppliers, or if you prefer, you can order
by phone, fax or email. Please always
identify yourself as a Churchmarketplace
member when ordering by phone, fax or email
so as to ensure you receive the correct
pricing.
Supplier contact details
Supplier contact
numbers and email addresses can be found
under the ‘more information’ link on the
supplier results page.
How do I pay?
For Schools and Catholic Organisation membership accounts, you have the choice to pay either by invoice* or card. For Personal membership accounts, payment is by card. Whichever payment method is used, your relationship is directly with the supplier; no money comes through Churchmarketplace.
* Please check the invoice payment terms with each supplier as they may differ.
Payment issues
Should you experience a
problem with your payment, the dedicated
supplier account manager working with their
credit control department will be able to
assist you in the first instance. If the
situation is not resolved, please get in
touch with the Churchmarketplace team for
further assistance.
My account details
How do I update my account details?
To
update your contact details: please go
to the My Account page.
I’m leaving, what do I do?
If you are
leaving your current place of work or
parish, you will need to inform us. In most
circumstances, we will need to close your
account.
I need a colleague to be able to order as
well as me – can they register?
As a member
already, you are able to recommend and
register colleagues. Click the link on your
home page ‘register a colleague’ to set them
up.
I need a colleague to be able to browse
the catalogue
Some suppliers offer
‘view-only’ versions of their online
catalogues. Should you require this, please
get in contact with us.
I want to be able to authorise my
colleagues’ purchases
Some of our suppliers
are able to offer ‘authorisation accounts’
in which colleagues can browse and place
items in baskets, put all orders go to the
main purchases for authorisation. This is
only available for School and Catholic
organisation membership accounts. More
information is available in the members’
portal, alternatively, get in touch with us.
We are a school and use SIMS FMS for
purchasing – do you support this?
Our office
and schools supplies provider supports SIMS
FMS for purchasing with a downloadable
catalogue that you can import into your SIMS
FMS. More information is available in the
members’ portal, alternatively, get in touch
with us.
What if we have suppliers we want to
recommend?
We have created White Pages so
that you can recommend your trusted
suppliers to the whole Church. If you would
like to recommend a supplier to be added to
the White Pages list, click
here and their details will be
forwarded to us at Churchmarketplace.
I’m having login problems
I’m having trouble logging into the Churchmarketplace portal
Your Churchmarketplace username is usually the
email address you registered with. If you
have forgotten either your username or
password, press the relevant forgotten
buttons on the login page.
I'm having trouble linking to supplier
websites from the portal
Once logged into
the Churchmarketplace portal, you are able
to link to supplier websites without typing
in any more login details or passwords. If
you are unable to link to the supplier, get
in touch with the Churchmarketplace team
immediately so that we can fix the problem
for you.
NB Please do not set-up accounts with suppliers yourself, either online or by phone, as this will not be registered with Churchmarketplace and could lead to pricing difficulties.
Marketing and emails
What marketing you get from
Churchmarketplace?
Email is the main way in
which we will stay in contact with you. Churchmarketplace sends out a monthly issue
of Top Deals, which features seasonal
promotional items and special offers from
our suppliers. From time to time we may send
out news updates and special feature offers.
What marketing material do I get from
Churchmarketplace suppliers?
Some of our
suppliers run introductory emails so that
you can become familiar with what they
supply and may from time to time, and only
with Churchmarketplace’s permission, email
you. If you are receiving regular marketing
directly from our suppliers, please report
this to us.
How do I unsubscribe from marketing
material?
You can unsubscribe by either
following the links at the bottom of the
emails, or by going into the ‘My Email
Alerts’ section of the ‘My Account’ page.
However, if your account is still open, we
may need to email you regarding your
account.
Giving us feedback and getting in touch with us
Your feedback and suggestions, including supplier suggestions, are really important to us and help us shape a better service for everyone. Please send us a message or call us on 020 7931 6092.
